Cancel order / Returns

It is of course possible to exchange or return your order at Retroactive (provided that the ordered product does not fall under a legal exception). This can be done within 14 days after receipt of your complete order. To do this, contact us by email at ino@retroactive.nl

Right of withdrawal / Reflection period

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. If you use your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To use this right, you can contact us at info@retroactive.nl. We will then refund the order amount due within 14 days of registering your return, provided that the product has already been returned in good order.

Exception sealed products

You have the right to cancel your order up to 14 days after receipt without giving a reason, provided that the seal has not been broken. If the seal is broken, your order is final and can no longer be returned. If you make use of your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs amount to approximately €6.95 (domestic in the Netherlands) per package, consult the website of your domestic carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us via info@retroactive.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Please note: Internal/external batteries of an article are NOT covered by the warranty.